Customer Service Representative

We are looking for a dynamic Customer Service Champion!

ClearWater Plumbers, a 21-year-old family-oriented plumbing company, is looking for a Customer Service to become an integral member of our growing company. The ideal candidate has proven experience answering a large volume of calls in a fast-paced environment, is highly organized, and has worked with a Customer Relationship & Service Management system such as Service Titan.

You will be the first touch and voice our customers interact with to schedule a service. We are looking for someone with a positive attitude and personality to work alongside of our talented and supportive team.

Required Qualifications:

• Answering a large volume of phone calls is the priority. A friendly “at your service” tone to schedule our licensed technicians is required.
• Communicating/following up with customers after service appointments.
• Service Titan experience is a plus. The right candidate should have experience in a CRM software.
• Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
• Ability to make decisions based on established guidelines and procedures.
• Effective organizational and time-management skills. Must be able to prioritize work based on service demands.
• An understanding and knowledge of the plumbing industry is an asset.
• Strong work ethic.
• Able to work in a team environment.
• High school diploma or equivalent.

Extra Attributes:

• Bi-lingual in English/Spanish

If you want a challenging opportunity and the ability to be compensated based on your results, then send us your resume.

Job Type: Full-time

Salary: $16.00 – $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Weekly day range:

• Monday – Friday
• Occasional Weekend Availability

Work setting:

• Call center
• In-person