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Customer Service Representative
ClearWater Plumbing Job Description

Customer Service Representative

We are looking for a dynamic Customer Service Champion!

ClearWater Plumbers, a 21-year-old family-oriented plumbing company, is looking for a Customer Service to become an integral member of our growing company. The ideal candidate has proven experience answering a large volume of calls in a fast-paced environment, is highly organized, and has worked with a Customer Relationship & Service Management system such as Service Titan.

You will be the first touch and voice our customers interact with to schedule a service. We are looking for someone with a positive attitude and personality to work alongside of our talented and supportive team.

Required Qualifications:

  • Answering a large volume of phone calls is the priority. A friendly “at your service” tone to schedule our licensed technicians is required.
  • Communicating/following up with customers after service appointments.
  • Service Titan experience is a plus. The right candidate should have experience in a CRM software.
  • Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
  • Ability to make decisions based on established guidelines and procedures.
  • Effective organizational and time-management skills. Must be able to prioritize work based on service demands.
  • An understanding and knowledge of the plumbing industry is an asset.
  • Strong work ethic.
  • Able to work in a team environment.
  • High school diploma or equivalent.

Extra Attributes:

  • Bi-lingual in English/Spanish

If you want a challenging opportunity and the ability to be compensated based on your results, then send us your resume.

Job Type: Full-time

Salary: $16.00 – $19.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance

Weekly day range:

  • Monday – Friday
  • Occasional Weekend Availability

Work setting:

  • Call center
  • In-person
     

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